Return and Refund Policy

This is the minimum return policy for products bought from a Crochetify shop and delivered in the United States. The shop named on your order confirmation handles your return. A shop may offer more flexible terms on its own policies page. When it does, the more flexible terms apply.

At a glance

Return window

Request a return within 14 calendar days of delivery.

Item condition

Unused, unworn, unwashed, and in its original condition.

Return method

By mail, after the shop approves the return and provides its return address.

Return shipping

You pay for a change-of-mind return. The shop pays when an item is damaged, defective, incorrect, or materially not as described.

Restocking fee

None.

Refund timing

The shop issues the refund within 5 business days after the returned item is delivered and inspected.

Standard physical items

You may return a standard physical item when you contact the shop within 14 calendar days after delivery. The item must be unused, unworn, unwashed, undamaged after delivery, and returned in its original condition. Sale items follow the same rules unless they fall under an exception below.

After the shop approves the return, mail it within 14 calendar days and keep your tracking receipt. Do not send a return to Crochetify. Each shop provides the address for its own returns.

Damaged, defective, incorrect, or not as described

Contact the shop within 14 calendar days of delivery and include clear photos when possible. The shop will arrange a replacement or a refund. The shop pays reasonable return shipping when it asks for the item back. A refund for a shop error includes the affected item and any shipping charge that applied specifically to it.

Items that cannot be returned

• Custom or personalized items, unless they arrive damaged, defective, incorrect, or materially not as described.
• Digital patterns and other downloads after delivery, unless the file is incorrect, unusable, or materially not as described. The shop gets a chance to provide the correct working file before issuing a refund.
• Physical items that have been used, worn, washed, altered, or damaged after delivery.

Return shipping and fees

For an eligible change-of-mind return, you pay the return shipping cost. Original shipping charges are not refundable. When the item is damaged, defective, incorrect, or materially not as described, the shop provides a prepaid return method or reimburses reasonable return shipping. There is no restocking fee.

How to start a return

1. Reply to your order confirmation or use the contact option on the shop's website.
2. Include your order number, the item, the reason for the return, and photos if something arrived wrong or damaged.
3. Wait for approval and the shop's return address before mailing anything.
4. Pack the item carefully and use tracked shipping. Keep the receipt until your refund is complete.

Refunds

The shop inspects an eligible return and issues the refund to the original payment method within 5 business days after delivery. Your bank or card provider may take another 5 to 10 business days to post it. The shop will let you know if the returned item does not meet the conditions above.

Exchanges

Crochetify does not require shops to offer standard exchanges. For a different size, color, or item, return the eligible item and place a new order. A shop may offer exchanges in its own policy, and may arrange a replacement when an order arrives damaged, defective, or incorrect.

Cancellations

Contact the shop as soon as possible if you need to cancel. A shop can cancel and refund an order before it ships, but cancellation is not guaranteed after work begins on a custom or personalized item.

If you need help

Contact the shop first because it made and shipped your order. If the shop has not replied within 3 business days, send your order number through the Crochetify contact page. We will help review the order and reach the shop.

Crochetify subscriptions

This product return policy is separate from a maker's Crochetify subscription. Subscriptions are billed monthly. You can cancel from your dashboard, and your shop stays active through the end of the paid billing period. Partial months are not prorated.

Nothing in this policy limits rights that cannot be waived under applicable law. For orders delivered outside the United States, the shop's published policy and local consumer law apply.